Shipping policy
The Cut Factory – Shipping Policy
At The Cut Factory, we are committed to delivering your orders quickly and securely. Please review our shipping policy to understand how we process and ship your purchases.
1. Shipping Destinations
- We offer worldwide shipping to many locations.
- If your location is not listed at checkout, please contact us to check availability.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or bulk orders may require additional processing time.
3. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Tracking Available |
|---|---|---|
| Standard Shipping | [X-Y] business days | ✅ Yes |
| Expedited Shipping | [X-Y] business days | ✅ Yes |
| Express Shipping | [X-Y] business days | ✅ Yes |
- Note: Delivery times may vary based on location, weather conditions, or carrier delays.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- We offer free shipping on orders over 40$.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or the carrier’s tracking page.
6. Delayed or Lost Shipments
- If your order is delayed, please check the tracking status first.
- If your package is marked as delivered but not received, check with neighbors or your local carrier.
- For lost shipments, contact us within 7 days of the expected delivery date so we can assist you.
7. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.
- We will arrange a replacement or refund based on the situation.
8. Customs, Duties & Taxes
- International orders may be subject to customs duties or taxes, which are the customer’s responsibility.
- We are not responsible for any delays caused by customs processing.
9. Address Changes & Order Modifications
- Once an order is placed, it cannot be modified.
- If you need to update your shipping address, contact us immediately. Address changes are only possible before the order is shipped.
10. Contact Us
For any shipping-related inquiries, feel free to reach out:
📧 Email: Thecutfactory7@gmail.com
We appreciate your trust in The Cut Factory and strive to provide a smooth shopping experience!